Orders are shipped within 12 hours of being placed. If you need to change your address or cancel your order, please email support@itschelon.com with your order number and other necessary details.

Orders are shipped within 24 hours of being placed. We ship via USPS and FedEx and delivery typically takes between 3-5 business days. You will receive tracking updates once your order ships.

We accept returns within 30 days of the order's ship date. Your item must be unused, unaltered, and in brand new condition. All original packaging must be included.

We accept returns within 30 days of the order's ship date. To start your return process, please email support@itschelon.com with your order number. Your item must be unused, unaltered, and in brand new condition. All original packaging must be included.

The backpack will fit all 13 inch laptops and most 15 inch laptops

Our backpack is made from full grain pull-up leather. Full grain leather is the strongest and most durable part of the hide. Pull-up describes the finish of the leather; it is sealed using waxes and natural oils. As you break in your backpack, these waxes and oils will start to distress, adding character to your bag making every bag unique. To keep your bag in shape, we recommend using a leather conditioner 1 to 2 times per year.

No, our system will not allow you to use multiple coupon codes on a single order.

No. Right now, we only ship to the United States.

Send a note to support@itschelon.com and we'll get back to you within 24 hours.